Silkal Bazaar1. Who can be a partner
A partner account is created by a Silkal manager after a phone conversation. Accounts are personal and may not be shared, sold or transferred. We may decline an application without giving a reason.
2. The wallet
The wallet is money you keep with us to buy stock. It is not a security deposit and it earns no interest. It has two jobs: it sets how much stock you may reserve at one time, and it pays for orders when you place them.
Wallet balance is not refunded as cash
Once you top up, that amount is meant to be spent on sarees. We do not return it to your bank account, and we do not convert it back to cash.
If you decide to stop, the balance does not disappear. Speak to your manager and you may use whatever is left to buy stock — sarees to the value of your remaining balance — and we will dispatch them to you.
So please top up only what you intend to trade with.
Your manager records every top-up against the reference number you share. All wallet movement — top-ups, order payments, refunds and adjustments — is visible to you in the app under Wallet.
3. Reserving stock
- Reserving a saree holds it for you. While it is held, no other partner can sell it.
- A reservation expires after a set period, which depends on your plan. When it expires the saree returns to the pool and your reserve limit frees up.
- Reserving does not take money from your wallet. Money moves only when you place an order.
- You may release a reserved saree yourself at any time.
4. Pricing and fees
- Your cost for each saree is shown in the app before you reserve it.
- A platform fee is added, at the rate of your plan. This covers photography, packing and running the platform.
- GST is charged as required by law.
- The suggested selling price shown in the app is Silkal's own retail price. It is a guide only. You are free to sell at whatever price you choose, and what you earn changes accordingly.
5. Orders and dispatch
- An order is placed from the app with your customer's name, number and address.
- Shipping is currently arranged manually. After placing an order, send the shipping details to your manager on WhatsApp so the courier can be booked.
- Courier charges, when they apply, are told to you before dispatch and adjusted against your wallet.
- The parcel carries your name, not ours. On Premium plans your own brand sticker is applied.
- We do not promise a delivery date. Handloom stock, weaving schedules and courier networks all vary.
6. Returns, cancellations and quality
- Handloom sarees carry natural variation in colour, weave and finish. This is a property of the craft, not a defect. Please tell your customers this before they buy.
- A genuine manufacturing defect, reported with photos within 48 hours of delivery, is taken back and refunded to your wallet.
- Cancellations and returns are handled through your manager, not automatically in the app.
- Refunds go back to your wallet, under the same terms as section 2.
7. How you may represent us
- You may sell under your own name and brand. That is the point of the platform.
- You may not describe yourself as an employee, agent or franchise of Silkal Weavers, or make promises on our behalf.
- You may not claim a saree is something it is not — for example calling a cotton saree pure silk.
- Product photos and videos are provided for selling our stock. Please do not use them for any other product.
8. Suspension
We may suspend or close an account that misrepresents our products, misuses the photographs, harasses customers or staff, or attempts to work around the platform. If an account is closed, section 2 still applies to any balance left in the wallet.
9. Your information
We keep your name, phone number, address and trading details to run your account. Customer details you enter are used to dispatch that order. We do not sell your data or your customers' data.
10. Changes
These terms may change as the platform grows. Material changes are told to partners on WhatsApp before they take effect.