Refund & Replacement Policy
1. Handcrafted goods — please note
Our sarees are handwoven. Minor variations in colour, weave, and motif are inherent to handloom and are not considered defects. Such variations do not qualify for replacement.
2. Replacement only — for damaged or wrong items
We offer replacement only (no cash refund) for products that arrive damaged or where a wrong item was delivered. To be eligible:
- Raise a claim within 3 days of delivery.
- Provide a clear unboxing video plus photos showing the damage/wrong item and the shipping label.
- The product must be unused, unwashed, and in original condition with tags/packaging.
On approval, we will dispatch a replacement of the same (or mutually agreed alternative) product at no extra cost. If an identical replacement is unavailable, we will offer an alternative of equal value or store credit.
3. How claims work by account type
You raise the claim
You inspect on delivery and raise any damaged/wrong-item claim directly with us within 3 days, with the unboxing video and photos.
You raise on your customer's behalf
You collect the unboxing video/photos from your end customer and raise the claim with us within 3 days of delivery. Approved replacements are dispatched to the end customer. Your own refund policy to your customers is set and managed by you.
4. Non-returnable situations
- Change of mind, slight colour/weave variation, or size preference.
- Claims raised after 3 days of delivery, or without an unboxing video.
- Products that are used, washed, altered, or returned without original packaging/tags.
5. Order cancellation
Orders can be cancelled only before dispatch. Once dispatched, an order cannot be cancelled. To request a pre-dispatch cancellation, contact us immediately at support@silkalbazaar.in / 08351 450028.
6. Payment-related refunds
While product issues are resolved by replacement, monetary refunds are processed in these cases: failed/duplicate payments, amount debited without order confirmation, or orders cancelled by us (e.g. out of stock). Such refunds are credited to the original payment method via Razorpay, typically within 5–7 business days, subject to bank/gateway timelines.
7. How to raise a claim
Email support@silkalbazaar.in or WhatsApp +91 99163 86818 with your order number, unboxing video, and photos within 3 days of delivery. Our team will respond and guide you through the replacement process.